Last Updated: June 2025
Governing Law: Estonian Law (Jurisdiction: Tallinn Harju County Court)
Data Controller: Casteloria OÜ (Estonian reg. no. 17135141)
Address: Pärnu mnt 139c, 11317 Tallinn

By using our website https://casteloriawonders.com , you agree to these Terms and all applicable laws. If you do not accept these terms, do not use our services.

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1. DEFINITIONS

Term	Meaning
“We”/”Us”	Casteloria OÜ (Estonian reg. no. 17135141)
“You”	User, customer, or visitor
“Content”	Digital products listed on our site
“Order”	Legally binding purchase agreement

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2. GENERAL TERMS

2.1 Eligibility

• You must be at least 16 years old or legally permitted to use this service in your country.
• Businesses purchasing B2B must provide a valid VAT ID for tax exemption.

2.2 Account Responsibility

• You are responsible for maintaining the confidentiality of your login credentials.
• Notify us immediately at contact@casteloriawonders.com if you suspect unauthorized access.

2.3 Prohibited Conduct

You may not:

• Reverse-engineer or modify our platform or plugins
• Use bots, crawlers, or scrapers to extract data
• Resell digital content without prior written permission

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3. ORDERS & PAYMENTS

3.1 Pricing & Currency

• All prices are listed in EUR (€) unless otherwise stated.
• B2B purchases exclude VAT; provide a valid VAT ID at checkout for tax exemption.

3.2 Payment Methods

• We accept PayPal and credit/debit cards via WooCommerce Payments.
• Orders with declined payments will be canceled automatically after 48 hours.

3.3 Order Confirmation

• Digital Products : Instant download link sent by email upon payment completion.
• Physical Products : Shipping confirmation with tracking number within 2 business days.

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✅ 4. REFUNDS & RETURNS

4.1 Digital Products (EU/EEA Customers)

Under Article 16(m) of the EU Consumer Rights Directive , consumers have a 14-day withdrawal right for online purchases of digital content.

However, this right ends immediately once you access or download the product, if :

• You actively checked an unticked box during checkout confirming this term;
• The product was delivered without defects and matched its description.

This means:

📌 “Once you click the download link or otherwise access the file, your 14-day refund right expires.”

If you experience issues such as:

• Corrupted or incomplete files
• Files that don’t match their description

Please contact us within 72 hours of purchase at support@casteloriawonders.com .

4.2 Physical Products

• 14-day return window from delivery date
• Items must be unopened and in original packaging
• Customer covers return shipping unless the error is ours

4.3 Refund Processing

Approved refunds are issued within 10 business days via the original payment method.

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5. INTELLECTUAL PROPERTY

5.1 Our Rights

All content (including logos, text, graphics, and digital products) is owned by Casteloria OÜ and protected by copyright law.

Digital products are licensed for personal, non-commercial use unless otherwise stated.

5.2 User-Generated Content

You may submit reviews or comments. We reserve the right to moderate or remove content that:

• Contains hate speech or threats
• Discloses private or confidential information
• Violates third-party rights

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6. LIABILITY & DISCLAIMERS

6.1 General Limitations

We are not liable for:

• Indirect damages (e.g., lost profits)
• Third-party actions (e.g., payment gateway errors)
• Force majeure events (e.g., hosting outages)

6.2 Digital Product Warranty

Digital products are provided “as is” with no guarantees of uninterrupted access or functionality.

Support is available via email within 48 business hours at support@casteloriawonders.com

6.3 Plugin-Specific Disclosures

• WooCommerce : Full payment details are not stored on our servers (processed securely by PayPal).
• Google Analytics : Data is anonymized and used only for performance analysis.

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7. ACCOUNT TERMINATION

We may suspend or terminate accounts for:

• Chargeback abuse
• Breaching these Terms
• Suspicious or fraudulent activity (detected via Wordfence or other tools)

Users may request account deletion via the DSAR Portal or by emailing privacy@casteloriawonders.com .

Before suspension, we will notify you via email unless prohibited by law.

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8. DISPUTE RESOLUTION

8.1 Informal Resolution First

Contact us at contact@casteloriawonders.com to resolve disputes informally before pursuing formal action.

8.2 Legal Jurisdiction

All disputes fall under the jurisdiction of Tallinn Harju County Court, Estonia .

EU consumers may also file complaints via the EU Online Dispute Resolution Platform .

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9. UPDATES TO TERMS

Material changes to these Terms will be announced via email at least 30 days in advance .

Your continued use of our services after changes means you accept the updated Terms.

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10. CONTACT US

For legal matters:
📧 legal@casteloriawonders.com

For support or general inquiries:
📧 support@casteloriawonders.com
🕒 Mon-Fri 9:00–17 EET