Welcome to CasteloriaWonders!
Find answers to common questions about our products, downloads, refunds, and more.
Your Questions About Our Products Answered!
We’re here to help with any questions you may have.
Casteloria Wonders is a brand name under Casteloria OÜ. We’re a creative shop offering digital coloring books and planners designed for mindfulness, creativity, and personal growth. All products are digital downloads in PDF format.
We currently offer digital coloring books and digital planners. In the future, we plan to expand into other digital and physical products related to creativity, productivity, and mindfulness.
All our products are delivered in PDF format. You can print them or use them digitally on tablets or devices that support PDF viewing — but please note, they are not editable fill-in forms. Think of them more like designed pages you can color or write on manually.
After purchase, you’ll receive an email with a download link to access your digital files instantly.
Our digital downloads are for personal use only, not for commercial distribution or resale.
If you experience any issues, please contact our support team, and we will resolve it quickly!
Due to the nature of digital products, we do not offer refunds, but please reach out if you have concerns.
For EU Customers Only:
By paying, you explicitly waive the 14-day EU withdrawal right under Article 16(m) of Directive 2011/83/EU, as your purchase grants immediate access to digital content. Non-EU customers: All sales are final.
It’s a fun community activity! We post a half-finished design and challenge our visitors to complete it. Winners get featured and may receive free downloads.
We’re always open to creative ideas. Contact us if you have a project or collaboration in mind!
Sign up for our newsletter to receive updates on new products, special offers, and creative challenges.
Absolutely! They’re designed for both digital and print use — print at home or your local print shop.
Yes, we collect basic personal information such as name, email address, and payment details to process your order and provide customer support. For more details, see our Privacy Policy.
- We use your data to:
- Provide customer support when needed
- Process orders and deliver digital products
- Send newsletters (with your consent)
- Improve our website using anonymized analytics
Yes! You can request access, correction, or deletion of your personal data by emailing us at privacy@casteloriawonders.com.
Yes, we use cookies to:
- Track newsletter engagement through Klaviyo
- Enable essential functions like cart tracking
- Analyze traffic anonymously via Google Analytics
Under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) , you have a 14-day withdrawal right for online purchases. However, this right ends immediately once you download or access the product — if:
- You actively checked the confirmation box during checkout
- The product was delivered without defects and matched its description
If you experienced technical issues or received an incorrect/damaged file, contact us within 72 hours at support@casteloriawonders.com .
It means that once you click the download link or otherwise access the digital file, your legal right to cancel the purchase ends. This waiver only applies if:
- The product was delivered correctly and as described
- You actively confirmed the term during checkout
You have the right to:
- Access your personal data
- Request corrections or deletions
- Withdraw marketing consent
Email us at privacy@casteloriawonders.com to make any request.
Yes! If you’re a California resident, you can opt out of data “sales” (as defined under CCPA). While we don’t sell data for money, we may share behavioral data with advertising partners.
Email privacy@casteloriawonders.com to opt out.